Customer Service Rant

You will see me write a lot about this topic. It is one of my pet complaints when it is bad and one of the great joys when it is done well.

In these tough economic times you might think that people manning stores that are trying to sell you things would hop right up and greet you when you entered a store and ask if they could help you. Sadly, that is not the case, which is one of the reason so many businesses fail.

As an example: a recent trip to shop for furniture lead meto several stores. One was Rooms to Go. I got great service, helpful but not too pressured. Then I went to Ethan Allen walked into a gaggle of several women telling stories to each other and laughing. No one said a word to me. After browsing the entire store I then passed the same desk on the way out and one startled woman, sitting there now all alone, asked if I needed anything. Too little way too late!



Wake up sales people. Get out of the seat, away from the computer, off the cell phone and talk to me! Who knows you might actually make a sale, the lady at Rooms to Go did.

The Moving Adventure

Moving across the country is something people do every day but after being in the same place for over 20 years it becomes an adventure. To say we have too much stuff became the understatement of the move. 150+ boxes on top of a house full of furniture is one huge truck full of stuff.

I pictured myself ,like the photos of the depression, with junk strapped to the top of the car and clouds of dust in the distance. Not so, our move was as effortless as such a thing can be because of a wonderful moving company, Dircks Moving Company, in Phoenix, AZ. They packed everything, even stuff I had forgotten I owned. George, our truck driver, was wonderful and the loading and unloading crews were fabulous and patient.

Now I get to unpack and put things away. I can't find my silverware yet, keep opening 4 drawers when I want something but I will get it down soon. I unwrap a few things and say,"I wonder why I have been keeping this?" The boxes are getting slowly emptied and I am treasuring the experience of enjoying finding new places in a new place for all my treasures and art work.

We have moved to Georgia from Arizona were we will have seasons again. It's fall here and beautiful crisp days and beautiful colored leaves. Making new friends and finding our way around is taking us on new adventures.